Later, the player państwa not able owo cooperate with us in resolving the issue and after several attempts, he was not able owo provide us with the relevant answers and details. Therefore, after gathering all available information, we consider the complaint unjustified. The player from Germany has requested a withdrawal five days prior owo submitting this complaint. We rejected the complaint because the player didn’t respond to our messages and questions.
The Player’s Account Got Closed
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- As the casino państwa operating without a valid license and didn’t refer to any Alternative Dispute Resolution (ADR) service, we were unable jest to further assist the player.
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- The player had had €50 in his account but the minimum withdrawal set by the casino had been €100.
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- This delay could have been due to unfinished KYC verification or a high volume of withdrawal requests.
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- We decided jest to reject this complaint because we couldn’t force the casino jest to return an expired premia and the player had more than enough time owo play with it.
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The casino’s Safety Index, derived from these findings, provides a score reflecting internetowego casino’s safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. HellSpin Casino scored an Above average Safety Index of sześć.9, which means it could be viable option for some players.
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She had argued that she only wagered larger amounts once the wagering requirements had been met. The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to fita through, which she perceived as a trap. Despite our attempts jest to mediate, HellSpin Casino had not responded jest to our communication efforts. As the casino was operating without a valid license and didn’t refer to any ADR service, we had been unable to resolve the issue. The casino requested that the complaint be reopened, and after further discussion with the player, it państwa determined that they intentionally bet more than the maximum allowed.
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- To unlock the ability owo withdraw winnings and participate in bonus offers, it will be necessary jest to undergo identity verification.
The Wednesday reload bonus also comes with a wageringrequirement similar to that of the welcome package, which is 40x. To begin your gaming journey at HellSpin Casino Australia, navigate jest to the official website and select the “Register” button. You’ll need to provide your email address, create a secure password, and choose Australia as your country and AUD as your preferred currency.
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