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- The Particular Problems Group experienced extended the investigation time period but eventually got in purchase to deny typically the complaint because of to end upward being able to the player’s lack regarding reply in buy to questions.
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He seeks assistance within getting typically the misplaced cash returned in addition to severe consideration of their circumstance in managing their dependancy. The Particular complaint has been rejected as typically the participant could not really supply any proof of the self-exclusion. The gamer coming from Australia is usually going through problems together with a withdrawal, as he will be required to upload an outdated credit cards that no more is present.
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The Particular player from The Country has been not able to pull away her winnings regarding 4 hundred euros following the girl account had been completely obstructed. Regardless Of offering fresh lender details in addition to a document of control, typically the casino required confirmation regarding old credit cards she no longer possessed. Typically The Complaints Staff educated the girl of which the situation had been rejected credited to end up being in a position to the particular absence regarding reply from the particular participant to be in a position to their inquiries, which avoided further exploration or solutions. The participant retained typically the option to reopen typically the complaint inside the upcoming.
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The gamer through Australia tried out to take away €400 coming from Platincasino but confronted concerns together with confirmation. Regardless Of posting their own ID plus proof associated with house, the account assertion plus deposit receipts these people offered had been declined. Typically The online casino required a deposit receipt for a deal that didn’t take place. The Particular Problems Team intervened, plus after connection along with the particular casino, it was verified of which the player’s accounts was right now totally validated, plus upcoming disengagement asks for need to continue without issues. Nevertheless, the situation had been ultimately turned down because of in buy to the gamer’s lack regarding response to more inquiries.
In Spite Of two successful document verifications, the woman withdrawal asks for had recently been continually cancelled. Every moment, the on collection casino’s help group experienced certain the woman of which every thing was proper in inclusion to advised the woman to try once again. The Particular player experienced already been inside normal make contact with along with different assistance personnel, ensuring the girl accounts has been within buy just before every brand new disengagement try. We got attempted in buy to assist, but due in order to typically the player’s absence of response in buy to our questions, we all had been incapable to further check out typically the matter.
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Regardless Of getting supplied typically the necessary documents, he felt cheated as he or she a new staying balance associated with 16,700 euros plus had been a long-time Platinum eagle associate. The Particular Complaints Staff had expanded typically the reaction time regarding the gamer to be capable to tackle the online casino’s demands, but in the end, the player performed not necessarily react to be able to further questions. The Particular gamer coming from Australia got received a award at PLATINCASINO yet confronted drawback problems because of to alleged multiple balances, which the lady refused. Despite every week email inquiries, she received repetitive replies regarding bank account service without any proof being provided. As a result, the complaint was declined based upon the particular online casino’s terms plus circumstances.
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Typically The player coming from Philippines experienced submitted a drawback request much less compared to 2 weeks just before calling us. The Particular gamer experienced problems as their major financial institution was not really backed by the particular on range casino, demanding your pet in order to generate a Mifinity accounts with consider to withdrawal, which usually was undergoing confirmation. In Spite Of prolonged connection, the player performed not react to follow-up queries, major us to end up being able to deny the particular complaint due to end upward being in a position to inadequate info regarding more investigation.
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