We had advised the player to be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. However, due to the player’s lack of response to our messages and questions, we were unable jest to investigate further and had jest to reject the complaint. The player from Thailand had his account closed and funds confiscated żeby Helspin due to alleged fraudulent activity. We requested further information and communication evidence from the player. However, the player did not respond to our messages and questions. Consequently, the complaint państwa rejected due owo lack of information.
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- However, after filing the complaint, the player confirmed that the casino had paid out her winnings.
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As a result, the player lost 7000 EUR in the last week and sought a refund and permanent account closure. The player from Alberta państwa unable jest to withdraw funds due jest to a lock placed mężczyzna their account żeby casino management. Despite being KYC verified and reaching out to customer support, he received istotnie help or resolution, which led to frustration and plans jest to boycott the casino.
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- Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
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